MasterApp Suite AI Terms of Service

Effective Date: August 19, 2026

These Terms of Service (the "Terms") are an agreement between you and MasterApp Suite AI, LLC ("MasterApp," "we," "us," or "our"), a Maryland limited liability company (Maryland Department ID W27131523). They govern masterappai.com, app.axcobar.com, and related applications, software, integrations, and support services (collectively, the "Service"). Our principal business location is Rockville, Maryland 20855; our registered agent is Melvin Alfaro.

1. Acceptance of These Terms

By accessing, browsing, or using the Service, you confirm that you have read, understand, and agree to these Terms and our Privacy Policy. If you use the Service only by visiting a website that links to these Terms, this agreement is formed by your use of that site (sometimes called a browsewrap agreement). When you create an account, start a trial, purchase a subscription, click an acceptance box or button, or otherwise affirmatively accept these Terms, you enter into this agreement by that affirmative action (sometimes called a clickwrap agreement).

If you access or use the Service for a company, organization, or other entity, you represent that you are authorized to bind that entity. In that case, "you" and "your" refer to that entity and the individuals authorized to use the Service on its behalf. If you do not agree to these Terms, do not access or use the Service.

2. The Service

MasterApp is a multi-tenant software-as-a-service platform for service businesses, including tree service, HVAC, plumbing, and similar businesses. Depending on your plan, it may support estimates, jobs, invoices, WhatsApp, SMS and email communications, AI workflows, payroll-related workflows, GPS tracking, reporting, and third-party integrations.

The Service is a business tool, not legal, tax, accounting, employment, insurance, financing, safety, or professional advice. You are responsible for your business decisions, the accuracy and legality of your information and communications, and compliance with laws applicable to your business. Features may be subject to plan limits, usage limits, third-party terms, and availability.

3. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a contract to use the Service. You must provide accurate, current, and complete registration and billing information, and promptly update it if it changes. We may refuse registration, suspend an account, or require additional information where reasonably necessary to protect the Service, users, or third parties.

You are responsible for activity under your account, including activity by authorized users. Keep credentials confidential, use reasonable security measures, and promptly report suspected unauthorized access to support@masterappai.com. Each authorized user must comply with these Terms. Account access may not be sold, transferred, assigned, leased, or shared outside your organization without our written approval.

4. Subscriptions, Fees, and Billing

The Service is offered on recurring monthly subscription plans, currently identified as Starter ($149 per month), Pro ($349 per month), and Business ($599 per month), unless a different price is presented at checkout, in an order form, or in a written agreement with us. Taxes, including sales, use, VAT, or similar taxes, may be charged where required and are your responsibility except for taxes based on our net income.

You authorize us and our payment processor, Stripe, to charge your selected payment method for subscription fees, applicable taxes, and any authorized usage-based or add-on charges. You must keep a valid payment method on file. If payment fails, we may retry the charge, suspend or limit access, and pursue amounts owed as allowed by law. You are responsible for reasonable collection costs where permitted by law.

Subscriptions automatically renew monthly unless canceled before the next renewal date, and you authorize recurring charges except as law requires otherwise. We may change prices or introduce fees with at least 30 days' prior email, in-product, or other reasonable notice. A change applies no earlier than the next renewal after that notice; you may cancel before it takes effect.

5. Fourteen-Day Free Trial

Eligible new customers may receive a 14-day free trial. No subscription fee is charged during the trial unless you select a paid add-on or otherwise expressly authorize a charge. A trial begins when you create the applicable trial account and ends at 11:59 p.m. in the time zone indicated in your account or, if none is indicated, Eastern Time on the fourteenth calendar day.

Unless you cancel before the trial ends, your trial will automatically convert to the paid plan selected when you enrolled, and your payment method will be charged for the first monthly subscription period. If no plan was selected at enrollment, we may require plan selection before continued access. Trial eligibility is determined by MasterApp and may be limited by person, business, payment method, domain, or promotional offer. We may change or withdraw trial offers prospectively as permitted by law.

6. Cancellation and Account Closure

You may cancel a subscription at any time through the account billing controls, if available, or by sending a cancellation request from an authorized account email to support@masterappai.com. To avoid a renewal charge, submit cancellation before the next renewal date. Cancellation stops future renewals; it does not ordinarily end paid access immediately. You will retain access through the end of the current paid subscription period, after which your account will be deactivated.

Cancellation during a free trial prevents conversion to a paid subscription. Deleting an application, removing users, or ceasing use does not itself cancel a subscription. Fees already paid are governed by our Refund Policy, which is incorporated into these Terms. You should export Customer Content before access ends. We handle retention and deletion as described in our Privacy Policy and any applicable data processing agreement.

7. Acceptable Use

You may use the Service only for lawful internal business purposes and in accordance with these Terms, applicable law, carrier rules, and the rules of third-party services you connect. You will not, and will not permit any person to:

We may investigate suspected violations and may suspend or terminate access, remove content, preserve evidence, or cooperate with authorities where reasonably appropriate.

8. Customer Content and Data

"Customer Content" means data, content, files, communications, photos, addresses, contact information, job records, invoices, and other material that you or your authorized users submit to or generate through the Service. As between you and MasterApp, you retain ownership of your Customer Content. You grant MasterApp a non-exclusive, worldwide, royalty-free right to host, store, reproduce, transmit, display, modify solely for technical formatting, and otherwise process Customer Content only as necessary to provide, secure, support, improve, and administer the Service, comply with law, and enforce these Terms.

You represent and warrant that you have all rights, notices, permissions, consents, and lawful bases necessary for us to process Customer Content as described in these Terms and the Privacy Policy. You are responsible for determining whether you need a data processing agreement, employee notices, customer consents, or other documentation. You must not submit Customer Content that violates law or third-party rights.

9. MasterApp Intellectual Property

The Service, including its software, code, AI features, interfaces, workflows, designs, documentation, trademarks, trade names, logos, and related intellectual property rights, is owned by MasterApp or its licensors. Subject to compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during your subscription term to use the Service for internal business purposes. No ownership rights are transferred to you, and all rights not expressly granted are reserved.

10. Availability and Service Level Target

We aim for 99.5% monthly uptime for the core Service, excluding scheduled maintenance, emergency maintenance, force majeure events, internet or telecommunications failures, third-party services, customer systems or misuse, and circumstances outside our reasonable control. This is a service objective, not a guarantee, warranty, or commitment to service credits, penalties, refunds, or any other specific remedy. We may perform maintenance and will try to give advance notice when practical.

11. Confidentiality

Each party may receive the other's non-public business information, Customer Content, security information, pricing, or product plans ("Confidential Information"). The receiving party will use it only under these Terms, protect it with reasonable care, and disclose it only to need-to-know personnel, advisors, and service providers bound by confidentiality obligations.

Confidential Information excludes information already known without duty, public through no breach, independently developed, or rightfully received without duty. Required legal disclosures are permitted where notice is legally allowed and reasonable protective efforts are made.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, MASTERAPP DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that the Service will meet your requirements or produce particular results. Some jurisdictions do not allow certain exclusions.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MASTERAPP AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO MASTERAPP FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. The exclusions and cap apply regardless of the form of action and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

14. Indemnification

You will defend, indemnify, and hold harmless MasterApp and its members, managers, officers, employees, agents, licensors, and suppliers from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your Customer Content; (b) your use of the Service in violation of these Terms or law; (c) your messages, tracking, employment, payroll, or customer practices; (d) your violation of a third party's rights; or (e) your authorized users' acts or omissions. We will provide prompt notice of a claim where practicable, and you may control the defense and settlement, except that no settlement may impose liability, admission, or obligation on MasterApp without our written consent.

15. Suspension and Termination

You may terminate these Terms by canceling your subscription and ceasing use of the Service. We may suspend access immediately if we reasonably believe it is necessary to prevent harm, address a security incident, respond to a legal requirement, investigate a material violation, or protect the Service or others. We may terminate these Terms or your account for material breach, nonpayment, unlawful use, or repeated violations. We may also terminate the Service or these Terms without cause upon 30 days' prior notice.

Upon termination, your right to access the Service ends, except for any limited export period we make available. Sections that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.

16. Changes to the Service and Terms

We may change, improve, add, remove, or discontinue features, integrations, plan limits, or portions of the Service. For material changes that adversely affect the core paid Service, we will use reasonable efforts to give advance email or in-product notice. We may update these Terms with reasonable prior notice of material changes, except where immediate changes are needed for security, legal, or operational reasons. Continued use after the effective date accepts the updated Terms; if you disagree, stop using the Service and cancel before they apply.

17. Governing Law, Arbitration, and Class Action Waiver

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Maryland, USA, without regard to conflict-of-law rules. Before initiating arbitration, either party must send written notice of the dispute and allow 30 days to attempt informal resolution.

Except where prohibited by law, any dispute that is not resolved informally will be resolved by binding individual arbitration in Maryland before a single neutral arbitrator under the applicable consumer or commercial arbitration rules of a recognized arbitration provider agreed by the parties. The arbitration may be conducted remotely if permitted by the provider's rules or agreed by the parties. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, security, or prevent imminent harm; this does not waive arbitration for other claims.

YOU AND MASTERAPP AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may award relief only for the individual claimant and only to the extent necessary to resolve that claimant's claim. If the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in a court located in Maryland, while all severable claims remain subject to arbitration. Nothing here limits rights that cannot be waived under applicable law.

18. General Terms

If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. These Terms, the Privacy Policy, Refund Policy, any applicable order form, and any separately executed agreement between you and MasterApp form the entire agreement concerning the Service and supersede prior understandings on that subject.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. Our failure to enforce a provision is not a waiver. These Terms do not create a partnership, employment, agency, franchise, fiduciary, or joint venture relationship. Notices to you may be delivered through the Service, to the email associated with your account, or by another reasonable method. Notices to us must be sent to the contact below.

19. Contact

Questions, notices, or concerns about these Terms may be sent to:

MasterApp Suite AI, LLC Rockville, Maryland 20855, USA Email: info@masterappai.com

This document was drafted as a template. Consult with a qualified attorney for jurisdiction-specific advice.

MasterApp Suite AI, LLC — Maryland (Department ID W27131523). Contact info@masterappai.com or support@masterappai.com.